FAQs

ABOUT

All Zana Bayne Leather pieces are 100% hand crafted in New York.

SIZING

Please refer to the SIZE CHART to understand how we size our styles. If your measurements are not listed, we are able to offer custom sizing with an added cost.

CUSTOMIZATION

At this time we are unable to take requests for custom designs.

ORDER FULFILMENT

As each item is individually hand crafted per order, we reserve 2-3 weeks for your order to be processed and created. Please take this timing into consideration when placing your order. If your order is time sensitive, please email us at orders@zanabayne.com to discuss expedited shipping options. Rush fees apply.

 

RETURNS

All sales are final.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@zanabayne.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective, damaged, or need to be resized. If you need to exchange it for the same item, send us an email at customerservice@zanabayne.com and send your item to: Zana Bayne Attn: Customer Service - 307 west 38th St #503 New York New York US 10018.

Shipping

To return your product, you should mail your product to: 307 west 38th St #503 New York New York US 10018

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SIZE GUIDE

SIZE GUIDE

To find your size, measure the circumference of your body at the above points. Please reference the below chart to determine your size. All measurements are in inches. Note - jeans sizing does not necessarily translate into waist size. Any sizing questions can be directed to orders@zanabayne.com